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Category Bitching Technical| 9:32:33 AM | System | You are now being connected to an agent. Thank you for using Dell Chat |
| 9:32:33 AM | System | Connected with Priya_140538 |
| 9:32:38 AM | Priya_140538 | Thank you for contacting Dell Technical Support. My name is Priya and my rep ID number is 01140538. How may I assist you today? |
| 9:33:53 AM | Devin Olson | Hello Priya. I've been having some intermittent problems with my Broadcom 10/100 integrated network adapter on my Inspiron 9300 |
| 9:34:13 AM | Priya_140538 | Hello Devin. |
| 9:34:23 AM | Priya_140538 | Please be assured that I will look into this matter, and provide the best possible resolution. |
| 9:34:29 AM | Priya_140538 | Please give me 2 to 3 minutes to pull up your account information. |
| 9:34:31 AM | Priya_140538 | We will not face any connectivity issues in our interaction. However, in case the chat still gets disconnected, we will call you back to ensure that the issue is completely resolved. Please provide me with the best number and time to reach you? |
| 9:34:32 AM | Devin Olson | Is there some form of Diagnostics I can run on the card to test the hardware? |
| 9:34:34 AM | Devin Olson | ok. |
| 9:35:29 AM | Devin Olson | |
| 9:35:43 AM | Priya_140538 | Thank you for the information. |
| 9:35:48 AM | Priya_140538 | Yes, we can surely run a test to check the hardware. However, we need to know the exact issue first. |
| 9:35:48 AM | Priya_140538 | As per the records with me you have an Inspiron 9300, with Windows XP Professional installed as an operating system on it. Am I correct? |
| 9:37:56 AM | Devin Olson | Since I purchased the machine,
I've replaced the original hard disk with a larger capacity (80G);
and added a dual boot OS. It is now SuSe Linux 10.3 / Windows XP Professional.
The issues I'm having are currently in Windows XP.
This is where I screwed up. I should have simlply answered "Yes" |
| 9:38:12 AM | Priya_140538 | Okay. |
| 9:38:37 AM | Devin Olson | I have not tested to see if the problems show up in when booted in Linux, that is not my primary working O/S. |
| 9:39:23 AM | Priya_140538 | I see. |
| 9:39:38 AM | Priya_140538 | May I know what exactly is the issue that you are facing with the network card? |
| 9:41:49 AM | Devin Olson | It is intermittently dropping my network connection. This morning I could not get an IP address from my DHCP server. The lights on the Router blink very, very rapidly when plugged in, but no connection appears. When I plug the network cable from the router into another computer (Dimension 8400 Desktop), it works just fine. |
| 9:42:08 AM | Priya_140538 | Thank you for the information. |
| 9:42:12 AM | Priya_140538 | Are you using the same system to chat with us, with which you are facing the issue? |
| 9:42:19 AM | Devin Olson | I have set up my wireless on the laptop in order to work. |
| 9:42:26 AM | Devin Olson | Yes, I'm working on the laptop at the moment. |
| 9:43:18 AM | Devin Olson | Currently the wireless NIC on the Inspiron is showing an ---
At this point, the NIC started chattering (flooding my network with corrupt packets) so much that the router started to flip out. I disconnected the network cable from the laptop and everything started working correctly. I then started a follow-up chat session with Dell Support: |
| 9:43:19 AM | System | The session has ended! |
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