Spanky's Place

20/07/2010

Email from Dell: Are you kidding me?

I received the following email from Dell . Does anybody there even read this stuff?

I realize this is an automated system, and whenever you automate things there are bound to be issues, but this is just silly. How hard could it possibly be to whip up some @Formula or LotusScript to compose and send (or at least replace the tags using something like @ReplaceSubstring) this email?

My guess is they are NOT using Lotus Notes / Domino.

---- Forwarded by Devin Olson on 07/20/2010 04:45 AM -----
From: No_reply@dell.com
To: devin.olson @ azlighthouse.com
Date: 07/13/2010 10:39 AM
Subject: From Dell Customer Care l Service Request Number [Action.SR Number] DT01

Dear [Action.Contact First Name] [Action.Contact Last Name],

Thank you for your recent contact with Dell Customer Care. We appreciate the opportunity to address your issue.

Service Request Number [Action.SR Number]

Hopefully this issue has been resolved to your satisfaction. However, if you still require assistance with Service Request Number [Action.SR Number], please leave the subject line intact and forward this email to US_CAG_Ownership@dell.com with a brief description of the issue. Be sure to notify us of the best time to call you as well as the phone number(s) where you can be reached.

Your satisfaction is very important to us. Thank you for choosing Dell.

Respectfully,

[Action.Owner First Name] [Action.Owner Last Name]

THIS IS AN AUTOMATED EMAIL RESPONSE. PLEASE DO NOT REPLY TO THIS MESSAGE